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Technical Support Engineer

Vitrox Corporation Berhad

Published on 19 Aug 2020

About The Job As a Technical Support Engineer, you will have an opportunity to:- Travel locally or abroad to provide prompt technical support for vision inspection machine system setup, maintenance, and troubleshooting at customer premises.? Develop & enhance the support plan in order to establish good customer relationship & satisfaction.? Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.? Work closely together with R&D Team on quality & design related improvement based on the customer's feedback. Job Requirements At least a Diploma in Science and Engineering (Preferably in Electrical & Electronics / Mechatronics / Mechanical Engineering / Computer Science / Computer Studies / Science & Technology or equivalent. 1-2 years of working experience in customer service and support for vision inspection machine is an added advantage. Customer-focused. Possess own transport and willing to travel when required. Flexible, responsive, and able to work long & irregular hours if required. Fresh graduates are encouraged to apply. Our Culture WHY JOIN US? ViTrox is an award winning public listed company and leader of high-speed machine vision inspection systems which has extensive customer base worldwide. Benefits Personal and professional growth Friendly and helpful team members Attractive pay for result remuneration Medical & insurance coverage Knowledge sharing programs Conducive working environment Penang bridge toll subsidy Attractive bonuses (Contractual, Corporate & Performance) Incentive for top performers Car loan interest subsidy Dental & optical benefits Specialist claim for immediate family members Free vegetarian lunch (Monday - Friday)? Traveling allowance (related to job function) ABOUT US ViTrox is a cutting-edge solutions provider of innovative, advanced and cost-effective automated vision inspection systems & equipment for the semiconductor and electronics packaging industries. We provide Total Machine Vision Solutions for semiconductor IC inspection. Millions of solid wastes are created every day due to ignorance and imperfection in manufacturing processes. ViTrox offers solutions to eliminate waste through automated identification and detection of defects in the early stage. Our products include Mark, Lead & Package defects inspection systems for MLP, QFP, BGA, SOT, SC70, etc. We provide customized solutions for true 3D Lead Inspection, sub-pixel accuracy measurement systems, 5-in-1 integrated and high-speed on-the-fly vision systems. Our solutions are guaranteed to be cost-effective, innovative and are installed worldwide by major semiconductor manufacturers. ViTrox has won many awards since inception. Among the recent awards are Forbes Asia's 200 Best Under a Billion List in 2011, 2015, 2017 & 2019, We have also won Gold award in the “Highest returns to shareholders over 3 years” category by TheEdge Billion in 2017, 2018 and 2019. other awards include Global Technology Award in 2015 in the category of Inspection – 3D Advanced X-Ray Inspection System (AXI), ASEAN SME Excellence Awards - Innovation and also 2015 HR Asia - Best Companies to work for in Asia. We are looking for talents who have the courage to be challenged, be inspired, be great to join our team. We have moved to our new ViTrox Campus 2.0 at Batu Kawan for our expansion, therefore we are seeking for team members to make things happen together. Our People Our Office Our Jobs
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